Terms & Conditions

Eligibility to Purchase

KATE SYLVESTER is a New Zealand owned company.

The purchase of products from katesylvester.com is limited only to parties who can enter into and form contracts in accordance with New Zealand law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. Katesylvester.com is only available to customers who meet our terms of eligibility. Purchases made are for personal use only and must not be resold or used for commercial benefit. Katesylvester.com reserves the right to decline multiple quantities to one customer or address.


All sizes are based on standard New Zealand sizing. Some sizing may vary between styles; however we do attempt to ensure they are as consistent as possible. We have made every effort to display the colours of our products as accurately as possible on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display will accurately reflect the colour of the product on delivery.

We take great care to ensure that all details, descriptions and product prices appearing on our website are correct at the time of website entry. We reserve the right to refuse orders where product information has been incorrectly published or altered, including prices and promotions. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

Whilst we endeavor to keep our stock levels accurate, however if an item is purchased that is not available at time of dispatch we will refund the purchase immediately. All orders are subject to availability. Items in your shopping basket are not on hold and may be purchased by other customers.


All prices are in New Zealand dollars unless specified otherwise.


Payment can be made by Visa, MasterCard and American Express as well as PayPal. Payment will be cleared from your account upon receipt of your order. The credit card you are using must be yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, katesylvester.com will not be held responsible for any non-delivery. Katesylvester.com takes every precaution to make our site as secure as possible, SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe. We do not hold any payment details on record.

The name ‘KATE SYLVESTER’ will appear on your cardholder statements when you purchase through our online store.

Layby Purchasing Within New Zealand

Terms and Condition of Layby:


Full price stock may be placed on layby under the following conditions:

  1. A minimum deposit of 30% of the total retail price must be paid on opening they layby account.

  2. The full price of the layby must be paid within a period of 5 weeks.

  3. If your layby become overdue we will notify with a phone call. Your layby must be paid win full within 7 days of this call. After this period we reserve the right to cancel the layby and return the goods to stock.

  4. If the layby is cancelled the garment will be returned to stock and you will be entitled to a refund calculated as follows: a. Your payments less an administration fee of $20. If there has been any decrease in the retail value of the product after the layby period of weeks, this amount will also be deducted. Any remaining balance will be refunded to you. If you take a store credit and your layby is not overdue we will not charge the $20 administration fee.

  5. Laybys can only be created at a Kate Sylvester boutique. Layby is not available with online purchases.


We do not layby sale items.

All conditions are in accordance with the Layby Sale Act 1971.

Sale Purchases

All sale purchases are eligible for an exchange or 6 month online credit note within 7 working days of purchase. Sale items are not eligible for a refund unless faulty. In the case of receiving faulty sale items, please return to us and we will endeavour to resolve the situation as soon as possible.

If you have any inquiries please contact us at [email protected]

International Purchases

If you’re a customer whose credit card is not denominated in New Zealand dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

When converting to another currency, or when an item is charged to a credit card, a price variation may occur due to fluctuating exchange rates and credit card company charges.

Once an order is sent, Kate Sylvester take’s no responsibility for charges, taxes or duties incurred at the receiver’s end as this can vary depending on the rules of customs in each country.

All prices displayed on the Kate Sylvester website are at discretion. Pricing may change without notice and differ between national and international markets.