Delivery & Returns
Kate Sylvester offer free express worldwide shipping on orders over $200. Orders under $200.00 will be charged a flat rate of $5.00 for shipping within New Zealand. Please allow 1 - 3 working days for delivery.
All orders are subject to availability.
Full-priced items purchased online may be returned for an exchange, credit note or refund provided they are returned within 14 working days from delivery and fit the return criteria on our website.
Sale purchases are eligible for an exchange or credit note within 7 working days of delivery. Sale items are not eligible for a refund.
ONLINE OUTLET SALE
Items included in our Online Outlet Sale are not eligible for a refund, exchange or credit note unless faulty. In the case of receiving faulty sale items, please return to us and we will endeavour to resolve the situation as soon as possible.