Got questions? Contact our team
Please contact us for any questions or queries that you may have.
Due to Covid-19 restrictions please expect a short delay with receiving your order. Apologies about any inconvenience caused.
Kate Sylvester offers free worldwide shipping on all orders within New Zealand.
Please allow 4 - 5 working days for delivery.
We offer same day express shipping for the Auckland region with a $25 charge, for orders placed before 2pm Monday to Friday.
If your order is placed after 2pm it will receive same day shipping on the following working day.
The customer must be available to receive and sign for the delivery. If there is no one available to receive your order and it is returned to us, we will re-ship on our standard free express shipping service, and the shipping charge will not be refundable.
Click here to view the inclusive suburbs within the Auckland delivery region.
FULL-PRICED ITEMS
Full-priced items purchased online may be returned for an exchange, credit note or refund provided they are returned within 14 working days from delivery and fit the return criteria below.
ONLINE OUTLET SALE
Online Outlet Sale items are not eligible for a refund, exchange or credit note unless faulty. In the case of receiving faulty sale items, please return to us and we will endeavour to resolve the situation as soon as possible.
Click here for our full returns policy.
Please contact us for any questions or queries that you may have.